Name: Garage Door West Haven
Address: 1 Saddle Dr, West Haven, CT, 06516, US
Telephone: (475) 268-8072
Price range: $$
Rating: 4.9

Question 1

How quickly can you fix my damaged panels?

Accepted Answer

In most cases, we can repair or replace damaged panels within the same day of your service call. Our technicians carry common panel sizes and hardware on their trucks, allowing us to complete many repairs in a single visit. For custom or specialty panels that need to be ordered, we typically receive them within 3-5 business days and can schedule installation immediately upon arrival. We understand that a damaged panel affects both the security and appearance of your home, so we prioritize fast turnaround times.

Question 2

What causes damaged panels in garage doors?

Accepted Answer

Garage door panels can become damaged for several reasons. The most common cause is accidental impact from vehicles backing into the door. Weather-related damage from hail, heavy winds, or debris is also frequent in Connecticut. Age and wear can cause panels to warp, crack, or develop rust spots over time. Poor maintenance leading to stress on individual panels, improper spring tension causing uneven movement, and even pest damage can contribute to panel deterioration. Regular maintenance inspections can help identify early signs of panel wear before major damage occurs.

Question 3

Do you offer financing for new insulated door installations?

Accepted Answer

Yes, we offer flexible financing options for new garage door installations, including insulated doors. We partner with several financing providers to offer plans that fit various budgets, including 0% interest options for qualified buyers. Insulated garage doors are an excellent investment that can reduce energy costs by 10-15% and increase your home's value. During your free consultation, we'll discuss all available financing options and help you find a plan that works for your budget. We believe every homeowner should have access to quality garage doors without financial stress.

Question 4

What is the average lifespan of a garage door?

Accepted Answer

A well-maintained garage door typically lasts 15-30 years, depending on the material, usage frequency, and maintenance routine. Steel doors with proper care can last 20+ years, while wood doors may need more maintenance but can also last decades. Regular maintenance including lubrication, spring adjustments, and hardware tightening can significantly extend your door's lifespan. Our annual maintenance program helps ensure your door reaches its maximum lifespan.

Question 5

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance at least once per year, ideally in spring or fall. However, if your garage door sees heavy use (more than 4 cycles per day), twice-yearly service is beneficial. Between professional visits, homeowners should perform monthly visual inspections, test the auto-reverse safety feature, and listen for unusual sounds. Regular maintenance prevents 80% of emergency repairs and extends the life of your system.

Question 6

Are your technicians licensed and insured?

Accepted Answer

Absolutely. All of our technicians are fully licensed, bonded, and insured for your complete protection. They also hold industry certifications including Master Technician and EPA certifications. We conduct thorough background checks on all employees and provide ongoing training to ensure they're up-to-date on the latest garage door technologies and safety standards. Your safety and satisfaction are our top priorities.

Question 7

Do you provide emergency services on weekends and holidays?

Accepted Answer

Yes, we provide 24/7 emergency garage door services, including weekends and holidays. We understand that garage door emergencies don't follow a 9-to-5 schedule. Whether your door is stuck open leaving your home unsecured, or you're locked out of your garage at midnight, our emergency team is ready to help. Call (475) 268-8072 any time for emergency assistance with same-hour response times.

Question 8

What warranty do you offer on repairs and installations?

Accepted Answer

We stand behind our work with a comprehensive 1-Year warranty on all labor. Additionally, parts and new doors come with manufacturer warranties ranging from 3 years to lifetime coverage depending on the product. If any issue arises with our work within the warranty period, we'll return to address it at no additional cost. Our goal is your complete satisfaction and long-term peace of mind.

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